All of our internal testing has been successful and we believe that this issue has now been resolved, as of 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022.
If you require any further information or would like to report any new issues, our Support Team are available 24/7 at support@loopup.com.
Posted Aug 26, 2022 - 09:57 UTC
Monitoring
A remedial change to resolve this issue was completed at 23:00 PDT / 02:00 EDT / 07:00 BST on Friday 26th August 2022, and our Teams are now completing post-change testing.
We will continue to monitor and provide an update shortly. If you have any questions or require further information, our Support Team are available 24/7 at support@loopup.com.
Posted Aug 26, 2022 - 07:09 UTC
Identified
We are currently investigating an issue impacting our service in the US. Some users may experience unexpected call drops on emergency calls to "911" and "933". We’re aware of the issue and are working on it urgently.
Calls made in E164 format to emergency services (E.G. +911, +933) are not impacted.
Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available.
We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.
Posted Aug 25, 2022 - 14:38 UTC
This incident affected: Cloud Telephony (North America).