All Systems Operational

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This page displays performance data for the LoopUp Cloud Telephony network and its associated applications. Any service interruptions or planned maintenance updates will be posted here.

Uptime over the past 90 days. View historical uptime.
Cloud Telephony Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Latin America Operational
90 days ago
100.0 % uptime
Today
Europe, the Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Oceania Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 13, 2026

No incidents reported today.

Mar 12, 2026
Scheduled Maintenance - SIP Trunking - Americas
Completed - The scheduled maintenance has been completed.
Mar 12, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 09:30 UTC
Scheduled - We will be performing scheduled maintenance on our SIP trunking platform in Americas on Thursday, 12 March, from 09:30–10:30 UTC.

This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance.

Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact.

We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.
Feb 25, 17:16 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026
South Africa - Network Issue
Resolved - We believe the issue has now been resolved. Testing indicates that services are functioning normally, with calls completing successfully across the network.

We will continue to monitor the situation to ensure stability. If you experience any further issues, please contact us at servicedesk@loopup.com.
Mar 10, 10:45 UTC
Update - Our downstream carrier in South Africa has confirmed an issue affecting voice services on their network. As a result, some calls may experience intermittent disruptions.

The carrier is actively escalating the issue and working to restore normal service as quickly as possible. In the meantime, calls are failing over to alternate routes.

We will provide further updates as more information becomes available. If you have any questions, please contact us at servicedesk@loopup.com.
Mar 10, 08:54 UTC
Identified - We are currently investigating a network issue affecting services in South Africa. Inbound calls are now operating normally. However, we have observed that some outbound calls are being rejected by a downstream carrier and therefore failing over to alternate routes. Calls are still connecting, but may be routed differently than usual.

We will continue to investigate and provide further updates as more information becomes available. If you have any questions, please contact us at servicedesk@loopup.com.
Mar 10, 08:41 UTC
Mar 9, 2026
Cloud Telephony - Admin Portal - Reporting Dashboard
Resolved - We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com.
Mar 9, 08:30 UTC
Monitoring - We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.

Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Mar 5, 08:46 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

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