All Systems Operational

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This page displays performance data for the LoopUp Cloud Telephony network and its associated applications. Any service interruptions or planned maintenance updates will be posted here.

Uptime over the past 90 days. View historical uptime.
Cloud Telephony Operational
90 days ago
100.0 % uptime
Today
Admin Portal Operational
90 days ago
100.0 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Latin America Operational
90 days ago
100.0 % uptime
Today
Europe, the Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Oceania Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - SIP Trunking - Asia-Pacific Jun 4, 2026 13:00-14:00 UTC

We will be performing scheduled maintenance on our SIP trunking platform in Asia-Pacific on Thursday, 4 June, from 13:00–14:00 UTC.

This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance.

Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact.

We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.
Posted on May 18, 2026 - 15:45 UTC
May 29, 2026

No incidents reported today.

May 28, 2026
Cloud Telephony - Some Calls to UK Numbers Connecting Without Audio
Resolved - The issue affecting a subset of inbound calls to UK numbers has now been resolved. The temporary workaround has been removed, and services are operating normally.

Testing and monitoring confirm that call routing and audio are stable across the platform. If you experience any further issues, please contact servicedesk@loopup.com.
May 28, 09:32 UTC
Monitoring - A workaround has been deployed and calls are now routing successfully with audio. The issue appears to be isolated to a specific carrier in the UK.

We are continuing to escalate the issue and work with the carrier to implement a permanent resolution. Please re-test and let us know if the issue persists by contacting servicedesk@loopup.com.
May 27, 16:07 UTC
Identified - We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered.

We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.
May 27, 14:12 UTC
May 27, 2026
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

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