Monitoring - We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.
Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Mar 05, 2026 - 08:46 UTC
Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Mar 05, 2026 - 08:46 UTC
About This Site
This page displays performance data for the LoopUp Cloud Telephony network and its associated applications. Any service interruptions or planned maintenance updates will be posted here.
Cloud Telephony
Degraded Performance
Admin Portal
Degraded Performance
North America
Operational
Latin America
Operational
Europe, the Middle East and Africa
Operational
South Africa
Operational
Asia-Pacific
Operational
Oceania
Operational
India
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - SIP Trunking - Americas Mar 12, 2026 09:30-10:30 UTC
We will be performing scheduled maintenance on our SIP trunking platform in Americas on Thursday, 12 March, from 09:30–10:30 UTC.
This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance.
Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact.
We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.
Posted on Feb 25, 2026 - 17:16 UTC
This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance.
Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact.
We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.
Posted on Feb 25, 2026 - 17:16 UTC