Update - It appears that an upstream carrier has been directly impacted by the enhanced anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT).

We are continuing to escalate the issue with our partner; however, we do not yet have an estimated time for full service restoration. We appreciate your patience and will share further updates as soon as we have more information.

Apr 16, 2025 - 09:43 UTC
Update - The issues affecting call services in China are ongoing. We’ve been informed that the disruptions are related to anti-harassment and anti-fraud measures implemented by the Chinese Ministry of Industry and Information Technology (MIIT).

Our carrier is actively working with local carriers to restore service as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

Apr 15, 2025 - 16:19 UTC
Identified - We are aware of an issue affecting some of our services in China, where users may experience disruptions when making or receiving calls. The issue has been identified as a downstream network problem, and our carrier is currently working to resolve it.

If you are experiencing any issues, please contact us at servicedesk@loopup.com. We’re sorry for the disruption and appreciate your patience as we work to restore normal service.

Apr 14, 2025 - 09:26 UTC

About This Site

This page provides live data for the performance of LoopUp cloud telephony, remote meetings and operator assisted events. If there are any service interruptions, we'll provide status updates here.

Cloud Telephony Operational
90 days ago
99.99 % uptime
Today
Admin Portal Operational
90 days ago
99.99 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Latin America Operational
90 days ago
100.0 % uptime
Today
Europe, the Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Oceania Operational
90 days ago
100.0 % uptime
Today
Remote Meetings Operational
90 days ago
100.0 % uptime
Today
Audio Conferencing Operational
90 days ago
100.0 % uptime
Today
Screen Sharing Operational
90 days ago
100.0 % uptime
Today
Video Sharing Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Operator Assisted Events Operational
90 days ago
99.98 % uptime
Today
Audio Platform Operational
90 days ago
100.0 % uptime
Today
Event Viewer Operational
90 days ago
100.0 % uptime
Today
Webcasting Operational
90 days ago
100.0 % uptime
Today
Slide Share Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

Unresolved incident: Direct Routing - Call Disruption in China.

Apr 15, 2025
Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.