All Systems Operational

About This Site

This page displays performance data for the LoopUp Cloud Telephony network and its associated applications. Any service interruptions or planned maintenance updates will be posted here.

Uptime over the past 90 days. View historical uptime.
Cloud Telephony Operational
90 days ago
99.88 % uptime
Today
Admin Portal Operational
90 days ago
99.09 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Latin America Operational
90 days ago
100.0 % uptime
Today
Europe, the Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Oceania Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - SIP Trunking - Asia-Pacific Feb 13, 2026 10:00-11:00 UTC

We will be performing scheduled maintenance on our SIP trunking platform in Australia on Friday, 13 February, from 10:00–11:00 UTC.

This work has already been communicated to affected customers and includes enhancements to improve service reliability and performance.

Existing calls will not be affected. During the maintenance window, there may be a brief delay when establishing new sessions while DNS updates propagate. The maintenance has been carefully planned to minimise impact.

We will provide an update once the maintenance is complete. If you experience any issues during or after this period, please contact our support team at servicedesk@loopup.com.
Posted on Jan 29, 2026 - 12:24 UTC
Feb 3, 2026
MC1213773 - Microsoft Teams Supported Certificate Authorities (Direct Routing & Operator Connect)
Completed - The scheduled maintenance has been completed.
Feb 3, 15:04 UTC
Update - Following our previous notification regarding Microsoft’s upcoming TLS connectivity and Certificate Authority (CA) changes, LoopUp will be carrying out the following maintenance.

This work applies only to LoopUp hosted SBC infrastructure. The changes are non-intrusive and no service downtime is expected.

Maintenance schedule (UTC):
South Africa: 15/01/2026, 03:00
North America 2: 20/01/2026, 05:00
India: 20/01/2026, 20:30
Latin America: 21/01/2026, 05:00
North America 1: 22/01/2026, 10:00
Europe, the Middle East and Africa 2: 23/01/2026, 03:00
Asia-Pacific 1: 26/01/2026, 17:00
Europe, the Middle East and Africa 1: 27/01/2026, 03:00
Asia-Pacific 2: 27/01/2026, 17:00
Oceania 1: 28/01/2026, 15:00
Oceania 2: 29/01/2026, 15:00
Jan 14, 15:35 UTC
Scheduled - Microsoft has announced upcoming changes to TLS connectivity and supported Certificate Authorities (CAs).
These changes affect customers using Direct Routing and Operator Connect.

LoopUp will be carrying out maintenance to update its SBCs in line with Microsoft’s new requirements. All updates will be completed ahead of the March 2026 deadline.

For customers with local SBCs managed by LoopUp, the required changes are being applied as part of routine maintenance. This work is non-intrusive and will not result in any service downtime.

Further details, including maintenance timelines, will be shared on this status page as they become available.

For more information, please refer to Microsoft's documentation:
https://learn.microsoft.com/en-us/microsoftteams/direct-routing-whats-new#update-on-upcoming-certificate-changes-updated-december-12-2025
Jan 7, 10:28 UTC
Scheduled Maintenance - Microsoft Teams - EMEA
Completed - The scheduled maintenance has been completed.
Feb 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 02:30 UTC
Scheduled - We will be carrying out scheduled maintenance on our core network in EMEA on 03 February 2026, between 02:30 and 04:30 UTC to apply configuration updates and perform routine health checks.

Measures are in place to minimize any potential service impact, and services are expected to remain operational throughout the maintenance window. No customer action is required.

For any questions or concerns, please contact servicedesk@loopup.com
Jan 30, 09:45 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Scheduled Maintenance - Microsoft Teams - South Africa
Completed - The scheduled maintenance has been completed.
Jan 28, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 01:30 UTC
Scheduled - We will be carrying out scheduled maintenance on our core network in South Africa on 28-01-2026 between 01:30 and 03:30 UTC to apply configuration updates and perform routine health checks.

Measures are in place to minimize any potential service impact, and services are expected to remain operational throughout the maintenance window. No customer action is required.

For any questions or concerns, please contact servicedesk@loopup.com
Jan 27, 16:07 UTC
Jan 27, 2026
Cloud Telephony - APAC - Call failures impacting outbound calling in China
Resolved - We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at servicedesk@loopup.com.
Jan 27, 16:49 UTC
Identified - We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC).

Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Jan 27, 09:18 UTC
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

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