Cloud Telephony - Admin Portal - Reporting Dashboard

Incident Report for LoopUp

Monitoring

We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.

Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Posted Mar 05, 2026 - 08:46 UTC

This incident affects: Cloud Telephony (Admin Portal).