We will be carrying out planned maintenance on our South Africa voice platform during the window above.
What’s changing For SIP trunks where our platform reaches your SBC by a fully qualified domain name (FQDN), SIP requests sent from LoopUp to your SBC will carry your FQDN in the Request-URI and To header, instead of the resolved IP address. This change improves interoperability with a wider range of SIP platforms.
Who is affected Only SIP trunking customers whose trunk is configured with an FQDN destination. Trunks configured by IP address, Microsoft Teams and other LoopUp services are not affected.
Action required Most SBCs accept requests addressed to their own FQDN without any changes. If your SBC is configured to accept requests addressed only to its IP address, please confirm it will also accept its FQDN. If you have any questions, contact servicedesk@loopup.com before the maintenance window.
Expected impact No service interruption is expected. Service will be validated during the window, with a rollback plan in place.
We’ll post an update here once the maintenance is complete.
Posted Oct 12, 2026 - 08:59 UTC
This scheduled maintenance affects: Cloud Telephony (South Africa).