LoopUp Status - Cloud Telephony - Brazil - Some calls may experience one way audio

Cloud Telephony - Brazil - Some calls may experience one way audio

Incident Report for LoopUp

Identified

We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio.

Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution.

Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at support@loopup.com.

Posted Dec 19, 2024 - 17:37 UTC

This incident affects: Cloud Telephony (Latin America).