Cloud Telephony - APAC - Call failures impacting outbound calling in China

Incident Report for LoopUp

Resolved

We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at servicedesk@loopup.com.

Posted Jan 27, 2026 - 16:49 UTC

Identified

We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC).

Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Posted Jan 27, 2026 - 09:18 UTC

This incident affected: Cloud Telephony (Asia-Pacific).