The issue affecting a subset of inbound calls to UK numbers has now been resolved. The temporary workaround has been removed, and services are operating normally.
Testing and monitoring confirm that call routing and audio are stable across the platform. If you experience any further issues, please contact servicedesk@loopup.com.
Posted May 28, 2026 - 09:32 UTC
Monitoring
A workaround has been deployed and calls are now routing successfully with audio. The issue appears to be isolated to a specific carrier in the UK.
We are continuing to escalate the issue and work with the carrier to implement a permanent resolution. Please re-test and let us know if the issue persists by contacting servicedesk@loopup.com.
Posted May 27, 2026 - 16:07 UTC
Identified
We are currently investigating an issue affecting a small subset of inbound calls to UK numbers. In some cases, calls connect successfully but no audio is present, which may cause calls to disconnect shortly after being answered.
We are working with the relevant carrier to identify the root cause and restore normal service as quickly as possible. Further updates will be provided as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.
Posted May 27, 2026 - 14:12 UTC
This incident affected: Cloud Telephony (Europe, the Middle East and Africa).