The issue affecting inbound calls in Hong Kong and Israel has now been fully resolved.
Testing and monitoring confirm that services are operating normally, with calls connecting as expected.
We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com.
Posted Mar 20, 2026 - 12:29 UTC
Identified
The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network.
Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly.
We will provide further updates as more information becomes available.
Posted Mar 20, 2026 - 09:44 UTC
Investigating
We are currently experiencing issues in South Korea and Israel, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service.
We will provide further updates as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.
Posted Mar 20, 2026 - 09:25 UTC
This incident affected: Cloud Telephony (Europe, the Middle East and Africa, Asia-Pacific).