Remote Meetings - Audio Conferencing - Some US Toll Free Dial-In Numbers are failing to connect
Incident Report for LoopUp
Resolved
Our monitoring phase has now been completed and we are confident that the issue affecting some of our US Toll-Free numbers is fully resolved. If you have any questions or require further information, please contact us at support@loopup.com.
Posted Dec 04, 2024 - 08:15 UTC
Monitoring
We believe that the issue has been rectified as of 15:45 UTC, with all impacted US Toll-Free dial-in numbers now back to an operational state.

Should you encounter any further problems when dialling-in to your audio conferences, please contact support@loopup.com. For guidance on what information to include in your email, please refer to our Support Site: https://support.loopup.com/s/article/Reporting-an-issue-to-the-LoopUp-Team?language=en_US.

Thank you again for your patience and understanding.
Posted Dec 03, 2024 - 17:13 UTC
Identified
We are currently investigating an issue impacting LoopUp Remote Meetings in the US.

Some conference attendees cannot connect to their meetings using US Toll-Free Dial-In numbers. We’re aware of the issue and are working on it urgently.

Impacted attendees should dial-in using an alternative Toll/Local number OR connect via the LoopUp web client (https://support.loopup.com/s/article/joining-a-loopup-meeting-as-a-guest?language=en_US) until a resolution has been reached.

Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available.

We're sorry to be holding you up today. Our Support Team are available 24/7 at support@loopup.com.
Posted Dec 03, 2024 - 15:25 UTC
This incident affected: Remote Meetings (Audio Conferencing).
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