All Systems Operational

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This page displays performance data for the LoopUp Cloud Telephony network and its associated applications. Any service interruptions or planned maintenance updates will be posted here.

Uptime over the past 90 days. View historical uptime.
Cloud Telephony Operational
90 days ago
99.98 % uptime
Today
Admin Portal Operational
90 days ago
99.92 % uptime
Today
North America Operational
90 days ago
100.0 % uptime
Today
Latin America Operational
90 days ago
100.0 % uptime
Today
Europe, the Middle East and Africa Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Oceania Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2025

No incidents reported today.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Potential Service Impact in China
Resolved - We’re pleased to confirm that the assessment has been fully completed and all functionality has now been restored.

We apologize for any inconvenience this may have caused. This audit is an essential part of telephony operations in China, ensuring compliance with national standards and regulations so that our service remains trusted, robust, and compliant.

Thank you for your patience and cooperation throughout this process. If you experience any further issues, please contact us at servicedesk@loopup.com.
Oct 21, 09:07 UTC
Update - We’ve been advised that the validation process has resumed following the end of the National Day holiday period. Our partners are working closely with the local telecom provider to lift the outbound call restrictions as soon as possible. We will provide further updates as more information becomes available.
Oct 13, 08:00 UTC
Update - We have received confirmation that governmental departments have temporarily suspended all changes to the PSTN due to the upcoming National Day holiday. As a result, outbound calls are expected to remain masked until approximately mid-October.

We are doing everything possible to restore normal service sooner; however, the timeline is dependent on Chinese government processes.

Please note that inbound services continue to operate as normal.
Sep 30, 14:11 UTC
Update - The regulatory assessment is nearly complete, and we are now working with our downstream partner to remove the temporary workaround and restore normal service.

Full inbound functionality has been reinstated, and work is underway to restore outbound calling and CLI passthrough. In the meantime, outbound calls continue to route with a temporary CLI.

If you require further information, please contact us at servicedesk@loopup.com. We will provide further updates as more information becomes available.
Sep 29, 08:13 UTC
Update - The risk assessment is still ongoing. We’ve been advised that the regulator is working to complete the required checks as quickly as possible.

Unfortunately, some services remain affected. Outbound calls are still being masked as a temporary workaround.

We will continue to share updates as soon as more information becomes available.
Sep 23, 07:43 UTC
Update - We’ve been informed that the ongoing maintenance may also affect other cities. Outbound calls are still being masked and should route correctly while the assessment is carried out.

We expect to receive an official document from the regulator next week outlining the full impact and estimated restoration times. Further updates will be provided as soon as this information becomes available.
Sep 19, 10:26 UTC
Identified - Our Chinese partners have informed us that China Telecom is conducting a risk assessment of its SIP numbers in Shanghai and Beijing. During this maintenance, some services, particularly CLI presentation, may be affected.

If you require further information, please contact us at servicedesk@loopup.com. We will provide additional updates as they become available.
Sep 17, 13:55 UTC
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025
Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com)
Resolved - We believe that full portal functionality has now been restored. Will continue to monitor performance closely.

If you encounter any further issues, please contact us at servicedesk@loopup.com.

For updates on the root cause and future mitigations, please refer to https://azure.status.microsoft/en-us/status
Oct 9, 14:23 UTC
Update - We believe that some services have now been restored, particularly functionality within Luware Nimbus. However, our own portal remains affected at this time.

Microsoft continues to work on recovering the remaining impacted resources, and we will provide further updates as progress is made.
Oct 9, 14:12 UTC
Update - Microsoft has acknowledged the incident as a Front Door capacity issue affecting multiple regions. The impact appears to be widespread.

For real-time updates from Microsoft, please follow: https://azure.status.microsoft/en-us/status
Oct 9, 10:52 UTC
Update - It has become apparent that Luware Nimbus services are also being impacted by the ongoing Microsoft Azure outage.

Users may experience disruption when accessing the Nimbus portal or when attempting to place outbound calls via the service. We recommend affected users place outbound calls directly from Microsoft Teams where possible.

Microsoft has not yet updated its public status page; however, a service health alert has been posted here: https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1168665

For the latest updates:
- https://azure.status.microsoft/en-us/status
- https://status.luware.com

We will continue to provide updates as more information becomes available.
Oct 9, 09:22 UTC
Update - Further reports indicate that this issue is related to a widespread Microsoft Azure outage. Although Microsoft’s official status page has not yet been updated, multiple incidents have been reported on Downdetector.

We will continue to monitor the situation and share updates as more information becomes available. You can also follow https://azure.status.microsoft/en-us/status for updates directly from Microsoft.
Oct 9, 09:01 UTC
Identified - We are currently investigating an issue impacting access to the LoopUp Cloud Telephony Admin Portal (admin.loopup.com) and LoopUp One (one.loopup.com).

Users may experience intermittent issues and delays when attempting to navigate to these portals. Some Users may be presented with an "Unable to load this page" error message.

We’re aware of the issue and our Teams are working on it urgently. We will provide more information and updates as soon as they are available.

Should you need any immediate assistance, our Support Team are available 24/7 at servicedesk@loopup.com.
Oct 9, 08:41 UTC
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