Identified - We have identified an issue with our Cloud Telephony service in Vietnam. Initial tests indicate that calls to local mobile numbers are failing. Additionally, Microsoft Teams calls that are forwarded externally to local numbers may also be affected.
Local landline and international numbers are not impacted by this issue. Our team is actively investigating with the downstream carriers and working towards a resolution as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. For further updates or assistance, please contact our 24/7 Support Team at support@loopup.com.
May 14, 2024 - 06:01 PDT
Local landline and international numbers are not impacted by this issue. Our team is actively investigating with the downstream carriers and working towards a resolution as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. For further updates or assistance, please contact our 24/7 Support Team at support@loopup.com.
May 14, 2024 - 06:01 PDT
Update - The incident regarding external call transfers in Singapore is ongoing, and we are actively investigating with our SBC vendor with the utmost urgency. We apologize for any disruption to your operations and hope to provide more information soon.
Thank you for your patience and understanding as we work towards a solution. For any further inquiries or assistance, please don't hesitate to reach out to us at support@loopup.com.
May 08, 2024 - 00:41 PDT
Thank you for your patience and understanding as we work towards a solution. For any further inquiries or assistance, please don't hesitate to reach out to us at support@loopup.com.
May 08, 2024 - 00:41 PDT
Update - Unfortunately, the hotfix aimed at resolving the call transfer issue in Singapore has failed and has consequently been rolled back. We have escalated the logs back to our SBC vendor for further investigation.
We understand the importance of this matter and assure you that we are actively working towards a resolution. Please bear with us as we await further updates from the vendor. We apologize for any inconvenience.
May 02, 2024 - 10:13 PDT
We understand the importance of this matter and assure you that we are actively working towards a resolution. Please bear with us as we await further updates from the vendor. We apologize for any inconvenience.
May 02, 2024 - 10:13 PDT
Update - We're pleased to inform you that our SBC vendor has provided a software patch, including a hotfix, to resolve the call transfer issue in Singapore. The updated firmware has undergone successful testing in our lab environment and is scheduled for release in production at 21:00 HKT today.
We anticipate no customer impact during this update. Rest assured, we'll keep you updated on the progress. If you have any questions or concerns, please don't hesitate to contact us at support@loopup.com.
May 02, 2024 - 00:19 PDT
We anticipate no customer impact during this update. Rest assured, we'll keep you updated on the progress. If you have any questions or concerns, please don't hesitate to contact us at support@loopup.com.
May 02, 2024 - 00:19 PDT
Identified - We are currently investigating an issue affecting call transfers in Microsoft Teams. This problem is isolated to users in Singapore and prevents them from transferring calls externally once answered. The issue does not impact calls that do not require transferring.
Our SBC vendor has identified the issue and we are collaborating with them to release a hotfix. We apologize for any inconvenience and are committed to restoring service as soon as possible.
We will provide updates when more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.
Apr 30, 2024 - 08:48 PDT
Our SBC vendor has identified the issue and we are collaborating with them to release a hotfix. We apologize for any inconvenience and are committed to restoring service as soon as possible.
We will provide updates when more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.
Apr 30, 2024 - 08:48 PDT
About This Site
This page provides live data for the performance of LoopUp cloud telephony, remote meetings and operator assisted events. If there are any service interruptions, we'll provide status updates here.
Cloud Telephony
Degraded Performance
Admin Portal
Operational
North America
Operational
Latin America
Operational
Europe, the Middle East and Africa
Operational
South Africa
Operational
Asia-Pacific
Degraded Performance
Oceania
Operational
Remote Meetings
Operational
Audio Conferencing
Operational
Screen Sharing
Operational
Video Sharing
Operational
Apps
Operational
Operator Assisted Events
Operational
Audio Platform
Operational
Event Viewer
Operational
Webcasting
Operational
Slide Share
Operational
Apps
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.